Terms of use:

 

Please find SocialThriver’s terms and conditions below. By using our services and subscription packages, you are automatically agreeing to the terms below. If you have any queries, please feel free to contact us directly at stinfo@socialthriver.co.uk.​

 

1. Acceptance

 

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Under certain circumstances, where applicable, we will ask for a signature on our terms and conditions before delivering our service. This is at our discretion.

 

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.​

 

2. Charges

 

Charges for services to be provided by SocialThriver are pre-defined and agreed with the Client via email, Whatsapp or social media channel.

 

Payment for services are due by Direct Debit, Standing Order or Bank Transfer. Bank details will be made available at the bottom of all invoices.

 

All fees for services provided to you are due, and payable in full, upon receipt of invoice, monthly in advance of provision of our services. Unless cancelled, your selected service contract rolls on a monthly basis.

 

2a. Minimum Term and Start-up Cost

 

A standard minimum term of twelve months is applied to all monthly paid website packages.

 

A standard minimum term of three months is applied to all monthly paid Social Media Management services.

 

Minimum terms may vary depending on the service requirements, which are to be agreed via email, Whatsapp or social media channel before the service commences.

 

Start-up and ongoing costs are quoted on a per-project basis as necessary and at our discretion.

 

2b. Service Termination

 

A website build can be terminated at any time during the offline design phase, i.e. prior to any online development.

Once development work has began online, i.e. development of the website framework and structure, the customer is liable to pay the minimum term cost agreed.

 

You are free to cancel your Social Media management service at any time. Cancellations become effective from the beginning of your next monthly payment period and any fees remain payable until then. Cancellations must be sent to us 48 hours prior to your next monthly payment to ensure cancellation.  

 

Payment (s) overdue for more than 30 days will result in the website, or Social Media account, (depending on your chosen service) being taken offline until the account is brought up to date.

 

This does not alter the customer’s responsibility for paying the amount due to date at any time in accordance with the original agreement.

 

A 30 day cancelation notice period is required for all live websites.

 

Cancellation requests required via email confirmation.

 

SocialThriver reserve the right to modify, suspend or withdraw the whole or any part of your service or any of its content at any time without notice and without incurring any liability.

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3. Content Control

 

The Client agrees to delegate a single individual as a primary contact to aid SocialThriver with delivering the service in a satisfactory manner.

 

During our service, SocialThriver will require the Client to provide content; text, images, movies and other general information required.​

 

4. Payment

 

Invoices will be provided by SocialThriver monthly in advance of provision of our services. Invoices are sent via email. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of five percent (5%) of the total amount due.​

 

5. Additional Expenses

 

Client agrees to reimburse SocialThriver for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc,

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6. Default

 

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on SocialThrivers’ Web space, SocialThriver will, at its discretion, remove all such material from its web space. SocialThriver is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay SocialThrivers reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by SocialThriver in enforcing these Terms of Use.​

 

7. Indemnity

 

It is your sole responsibility to ensure that all statements, claims, promises, information, and guarantees you provide to us are in accordance with the laws of England and Wales. SocialThriver will not accept liability or be liable for any compensation for any loss of revenue or profits or any other detrimental effect to yourself or your business for services we carry out on your behalf.

 

SocialThriver makes every effort to ensure that with any written submission we provide on your behalf is free of errors and omissions, however, this cannot be guaranteed. You agree to indemnify SocialThriver against any action associated with the accidental disclosure or loss of information. We cannot be held responsible if your social media account is banned for any reason. 

 

You shall indemnify SocialThriver against any claim, including liability arising from copyright infringement and libel, that results in any way from the use of our services.​

 

8. Design Credit

 

A link to SocialThriver will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £1000, a fixed fee of £100 will be applied. The Client also agrees that the website developed for the Client may be presented in SocialThrivers’ portfolio.

 

By using our services you give us the right to showcase either your logo or work we have completed on our website, and social media channels.​

 

9. Domain Names

 

SocialThriver may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client unless approved and included in the package. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of SocialThriver. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.​

 

10. End of contract

 

At the end of your web design contract our clients are provided with three options. Option 1, You can purchase the site and have it transferred to your account for £500.00 subsequently meaning no renewal of your contract with us. Option 2, You can choose to have a new website designed and enter into another 12 month contract with us at your previous, existing monthly fee. Option 3, We can continue to host, manage, maintain site security and SEO optimisation for a reduced fee of £50.00 per month. Option 4, If you sadly decide that you would like to end your time with us at the end of your contract the website will be unpublished and removed from our servers.

 

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11. General Terms

 

These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

 

SocialThriver is in no way affiliated with any social media platform. It is your sole responsibility to comply with social media platform rules and any relevant legislation. 

 

We require your social media username and password so we can access your account with your permission in order to provide our services. We do not give away, or otherwise distribute your password to any third parties.

 

You agree that SocialThriver will be the sole provider of the services that we provide to you. If you are or have been using another company to manage your account, we require that you change your password before using our services. 

 

Whilst we aim to, and routinely deliver, great results when managing our clients’ social media accounts, please note that any expected growth and engagement cannot be guaranteed to you. ​

 

12. Governing Law

 

This agreement shall be governed by English Law.​

 

13. Liability

 

SocialThriver hereby excludes itself, its Employees and or Agents from all and any liability from:

 

• Loss or damage caused by any inaccuracy;

• Loss or damage caused by omission;

• Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;

• Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

 

These Terms and Conditions are subject to change from time to time. It is your sole responsibility to check whether the terms have been amended.

 

The Client has read, understands and agrees to the terms and conditions outlined above.